UX Research and Design Strategy

Mile7 | UX Research Services

Our services.

Insights. Advice. Impact.

You want to create an exceptional customer experience. We're here to help. We provide the insights and actionable recommendations you need — whether you are launching a new product or evolving an existing one. We do this by bringing together the right expertise combined with the toolsets best suited to your product, customers, and situation.

UX Research

UX Research
Our extensive toolset for the insights and results you need:

• Ethnography
• Contextual interviews
• Ideation / conceptual design

Early Development Stage:
• Persona development
• Customer journey mapping
• Diary studies
• Field research

Mid / Late Development State:
• Card sort / tree testing
• Iterative Agile UX testing
• Usability testing
• Beta program analysis
• Accessibility

Post Launch:
• Analytics / heat maps
• A/B testing

UX Strategy and Design

UX Strategy & Design
Think of us as an extension of your internal design team:

Pre-design Planning:
• Strategic / competitive exploration
• UX brainstorming
• IA analysis / content strategy

Interaction Design:
• Workflow / task analysis
• Wireframe prototyping

Visual Design:
• Pixel-level design
• Redlines
• CSS support
• Styleguides
• Design reviews

Market Research

Market Research
Our research expertise extends into market research:

Quantitative Research:
• Concept testing
• Product feature exploration
• Persona characteristic exploration
• Design of large scale surveys
• Survey hosting / programming
• Data cleaning / processing
• Data analysis / reporting

Qualitative Research:
• In-depth interviews (IDIs)
• Out of box testing
• Structured brainstorming
• Focus groups
• Online forums

UX Research and Usability Testing Lab

Research Lab

Our lab is a warm, inviting, and well-equipped space to conduct research. 

Thank you again for being a part of our UX design effort. We couldn’t be more excited about this leap forward for us, and we thank you for the role you’ve played in it!
— Philip Marshall MD, Conversa Health